Frequently Asked Questions
Everything you need to know about the TENŌRE experience.
What is the typical shipping timeframe for my order?
Standard domestic orders are processed within 1-2 business days and typically arrive within 3-5 business days. International shipping times vary by location, generally ranging from 7-14 business days.
How do I ensure I select the correct size?
Each product page features a detailed 'Size Guide' with specific measurements. As TENŌRE pieces often feature a modern, tailored fit, we recommend measuring a similar garment you own to ensure the perfect match.
What is your return and exchange policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Exchanges for a different size are complimentary, subject to stock availability.
Where are TENŌRE garments manufactured?
We pride ourselves on ethical craftsmanship. Our collections are designed in-house and produced in certified facilities that prioritize fair labor practices and high-quality textile standards.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible financing options through Klarna and Afterpay.
How should I care for my TENŌRE pieces?
To maintain the longevity of our premium fabrics, we recommend following the specific care instructions on the internal garment label. Generally, we advise cold washing inside out and air drying.